Sage Evolution - Invoices not mapping back to correct customers

Skynamo is capable of integrating with Sage Evolution to manage customers who have multiple delivery addresses, although the process presents some challenges. For example, within Sage, a master account such as "Checkers" might be assigned the code "CHE001," with individual delivery addresses designated for each branch, such as "Checkers - Cape Town CBD" with the delivery code "CPT" and "Checkers - Durban Central" with the delivery code "DBN".

To effectively manage multiple delivery addresses in Skynamo, we create a separate "customer" entry for each address. For example, we would set up "Checkers - Cape Town CBD" with a code "CHE001 CPT" and "Checkers - Durban Central" with a code "CHE001 DBN". 

This approach allows each delivery address to have its own timeline, enabling users on Skynamo to focus on interactions specific to each delivery address.

Challenges can, however,  arise when mapping invoices to the appropriate "customers" in Skynamo. Sage Evolution only provides the "Delivery Address" in the Invoice data, omitting the unique "Delivery Address Code." Consequently, Skynamo must perform a reverse lookup based on the address to identify the corresponding customer delivery address. This process is generally effective, but it can fail if the delivery address on the invoice does not closely match an address on the customer master level. In such cases, the reverse lookup will not work, and the invoice will not be accurately linked to the correct "customer-delivery address" in Skynamo.