Uninstalling / Reinstalling Skynamo - Android

To send a debug mail, follow these next steps. 

1. Go to your settings from the Overview page

 

2. Click on the About tab

 

3. Click on the Debug option

 

4. Click on Send debug email

 

5. You will be able to choose which e-mail account to send the debug from.
*By default, we would recommend Gmail.

 

6. The mail will automatically populate the support team’s e-mail and send them the logs they need to assist you. Please add a short sentence of what is that you have experienced, stating the reason for sending the Debug.

Once you have sent the debug, you can go ahead and uninstall and reinstall.

Go to your Google Play Store and search for Skynamo.

Open Skynamo and then click Uninstall:

Wait for the uninstall to finish and then click Install:

 

Accept all the agreements and wait for the install to finish.

Open Skynamo and enter your login credentials: 

On the first login page, fill in your email address. Then select Continue. 

On the second login page, enter your organization name. Then select Continue.

On the third login page, your email address should be pre-filled in. Enter your password, then select Continue once more.

After logging in you will see the following Homescreen:

 

On this screen, click on the Clock In button.

Select the sync button to start downloading the information from your company system to your app.

This might take an hour or two, depending on the size of your database, but it's a once-off process.

DISCLAIMER: You will need to complete this initial sync in order to view your information, such as your customers, on your Skynamo app.
After this, the system will automatically update with any new information in the background.